Privacy Policy for Nelden Caviar

Effective Date: 11.11.2024

At Nelden Caviar, accessible from https://neldencaviar.com, protecting your privacy is one of our primary commitments. This Privacy Policy outlines the types of information we collect, how we use it, and your rights concerning that information. By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Our website address is: https://neldencaviar.com.
We are operated by SAK Trading & Consulting Sagl, located at Viale Castagnola 27, 6900 Lugano, Switzerland. For inquiries, contact us at info@neldencaviar.com .

2. Information We Collect

a. Information You Provide Directly

We collect personal data when you:

• Leave comments on our site
• Place an order
• Register for an account
• Contact us directly

This may include:

• Your name, email address, and phone number
• Billing and shipping address
• Payment details

b. Automatically Collected Information

When you visit our website, we may collect information such as:

• Your IP address
• Browser type and version
• Pages you view and interactions on our website
• Referring URL

c. Comments

When visitors leave comments, we collect the data provided in the comments form, along with the visitor’s IP address and browser user agent to aid spam detection.
We may use the Gravatar service to display profile pictures. An anonymized string of your email address (hash) may be sent to Gravatar to check if you use it. Their privacy policy can be found at https://automattic.com/privacy.

3. Media

If you upload images to the website, avoid uploading those with embedded location data (EXIF GPS). Visitors to the site may download and extract location data from these images.

4. Cookies

We use cookies to improve your experience. Examples include:

• Comment Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for one year.
• Login Cookies: If you log in, cookies will save your login details and screen preferences. Login cookies last two days; “Remember Me” cookies last two weeks. Logging out removes these cookies.
• Editor Cookies: If you edit or publish an article, an additional cookie is saved, indicating the post ID. This cookie expires after one day.

You can control cookie preferences through your browser settings.

5. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves the same as visiting the external website directly, which may:

• Collect data about you
• Use cookies
• Embed third-party tracking
• Monitor your interaction with the embedded content

We recommend reviewing the privacy policies of these third-party websites.

6. How We Use Your Data

We process your data to:

• Fulfill orders and provide customer support
• Respond to inquiries
• Analyze website performance
• Send promotional materials (with your consent)
• Improve website functionality

7. Who We Share Your Data With

We do not sell your personal data. However, we may share it with:

• Service Providers: Payment processors, delivery services, IT support providers, etc.
• Spam Detection Services: Visitor comments may be checked through automated systems.
• Legal Authorities: When required to comply with laws or protect our rights.

If you request a password reset, your IP address may be included in the reset email.

8. How Long We Retain Your Data

• Comments: Retained indefinitely to recognize and approve follow-ups.
• User Accounts: Personal information provided in user profiles is stored indefinitely unless you delete your account. Website administrators can also view and edit this information.

9. Your Rights Over Your Data

Under GDPR, you have the right to:

• Access Your Data: Request a copy of your personal data.
• Rectify Your Data: Correct inaccuracies in your personal data.
• Erase Your Data: Request the deletion of your personal data, except data required for legal or security purposes.
• Export Your Data: Receive an exported file of the personal data we hold.
• Restrict Processing: Limit how we process your data.
• Object to Processing: Withdraw consent for specific processing activities.
• File a Complaint: With your local data protection authority if you feel your rights are violated.

To exercise these rights, contact us at info@neldencaviar.com.

10. How We Protect Your Data

We implement industry-standard security measures to safeguard your data. Despite these measures, no system is entirely secure, and we cannot guarantee absolute protection.

11. Data Transfers

If you are outside Switzerland, your information may be transferred to and processed in countries with different data protection laws. In such cases, we ensure appropriate safeguards are in place.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated directly to users.

13. Contact Information

For any questions about this Privacy Policy, please contact us:

Nelden Caviar
SAK Trading & Consulting Sagl
Viale Castagnola 27,
6900 Lugano, Switzerland
Email: info@neldencaviar.com

Thank you for trusting Nelden Caviar.